In order to place and order products through this Website, You must accept the Terms and Conditions, which You do by clicking “I agree to the Terms & Conditions” at the check-out. The purchaser acknowledges that natural stones vary in color, pattern and texture. Some stone types have uneven textures and even small holes, these are not defects but natural qualities of the material. The actual stone delivered may differ from the sample or picture(s) shown. The purchaser acknowledges that stone purchased in separate orders, at different occasions, cannot be guaranteed to match in texture or color as they might come from different stone blocks.
The delivery for a regular order will take place within 2 weeks after payment is made. Some orders may take more time; we invite you to check your actual delivery date by contacting our sales team on firstname.lastname@example.org.
When You receive your delivery from La Maison, it is up to you as a customer to urgently examine and check if the packaging and/or the Product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers/postal pick up point’s delivery note/assignment note. When You receive Your order by home delivery any damages on the package and/or Product must be noted on the delivery notice before the supplier leaves the point of delivery. Any damages on the package and/or Product must be documented with photos, with and without the packaging, and the pictures must be sent by email to email@example.com within 7 days of delivery.
If the delivery should be delayed from what has been previously stated, We will not compensate any costs for loss of earnings or compensate for hired carpenters etc. We will not be held responsible for any damage arising from the announced delivery time having been exceeded.
Returns & Refunds
All our products are custom made, therefore we do not accept returns or refunds after the product is ordered and payed for, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read the product description before making a purchase.
La Maison does not warrant that quality, suitability or usage of the Products conform to Your expectations. La Maison is liable for La Maison Products until they have reached the delivery address.
Limits on our liability
La Maison is not liable for any damages or any costs that occur in conjunction with mounting and usage of La Maison products..